Effective Date: 20th September 2025

This Privacy Policy applies to:

• Visitors of www.cnergee.com
• Customers and partners using our solutions (including but not limited to SD-WAN, Managed Wi-Fi, Next-Gen Firewall, ISP Business Solutions, Security Service Edge (SSE), and enterprise connectivity solutions)
• Individuals engaging with us through demos, support, or other business activities

It does not cover third-party websites or services linked from our website.

1. Information We Collect

We may collect the following types of information through our platforms and applications:

• User & ISP Information:

  When ISPs register with Cnergee products (e.g., CMAYA), they may provide details such as organization name, contact details, and employee information.

• Subscriber Information:

  ISPs using Cnergee platforms may collect subscriber data as required by regulations and KYC norms, such as name, address, email ID, phone number, and other identifiers needed to deliver internet services.

• Location Data:

  Some Cnergee applications may collect approximate or precise location data to enable location-based features, improve service delivery, or support network optimization. Location access is always based on user consent and can be managed via device settings.

• Technical & Usage Data:

  Information such as device type, operating system, IP address, and usage patterns may be collected to improve product performance and enhance user experience.

2. How We Use Your Information

The information collected may be used for:

• Personalizing user experiences for ISPs and subscribers.
• Improving application features and performance.
• Delivering and managing ISP and subscriber services.
• Enhancing customer support and response times.
• Processing secure transactions.
• Offering new services, conducting surveys, or collecting feedback.
• Sending service-related notifications, updates, and transactional communications via email, SMS, or app alerts.

3. Information Sharing & Disclosure

• Cnergee does not sell, trade, or rent personally identifiable information to third parties.
• Data may be shared only with:
  • The relevant ISP administering the subscriber relationship.
  • Trusted third-party providers (e.g., secure payment gateways) strictly for service delivery.
• All disclosures are subject to confidentiality obligations and applicable legal requirements.

4. Data Security

We implement robust security measures to safeguard your information, including:

• Use of SSL encryption for sensitive data transmission.
• Restricted access to authorized personnel only.
• No storage of sensitive payment details (e.g., credit cards, financial data) on ISP or Cnergee servers after transactions.

5. Cookies & Regional Personalisation

This website uses a small number of cookies:

• Essential session cookie: Used to keep the site functioning correctly (e.g. CMS sign-in for our staff). This cookie is required and is not affected by your cookie choice.
• Cookie consent preference (cnergee_consent): Remembers whether you accepted or declined optional cookies, so we don't ask again. Stored for 1 year if you accept, or only for your current browser session if you decline essential-only.
• Regional content cookie (cnergee_geo): If you accept cookies, we derive an approximate location (country/region only, from your IP address) and store it for up to 30 days so the site can show region-relevant content without repeating the lookup on every visit. If you decline, this region detection is performed for your current session only and nothing is stored after you leave.

You can change your choice at any time by clearing your browser cookies for this site, which will show the cookie banner again on your next visit.

6. Children’s Privacy

Cnergee complies with the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect information from individuals under the age of 15. Our services are designed for users aged 15 and above.

7. Your Consent

By using our applications and solutions, you consent to this Privacy Policy and the collection, processing, and use of information as described herein.

8. Changes to this Policy

Cnergee may update this Privacy Policy periodically to reflect technological, regulatory, or service-related changes. Updates will be published on this page with a revised “Effective Date.”

9. Contact Us

For questions or concerns regarding this Privacy Policy, you may contact us at: